Ford Bronco S-family: field fix without a recall
As Head of Software Engineering for cockpit electronics, a field issue surfaced on the Ford Bronco S-family: intermittent display de-illumination on units already in production. Safety-critical, escalated by a demanding OEM, with recall risk in the millions.
The task: root-cause it and ship a fix without a hardware recall. The fault did not reproduce easily on the bench, and it lived in a concurrency marginality of the dual-processor design: non-atomic read-modify-write operations on shadow RAM in the init routine, racing the CAN interrupt handler, behind an integrity check too weak to catch the silent corruption.
I took over the task force lead in front of the OEM and stood up a global SWAT team within 48 hours across Mexico, Germany, Singapore and the United States. I ruled out a hardware respin; the fix was pure software: the arbitration flag moved into its own volatile-qualified, naturally aligned memory cell, and every read-modify-write was wrapped in a critical section for atomicity against the CAN ISR. We validated with HIL and in-vehicle testing across sites, and I kept the team motivated to sign-off under sustained OEM pressure.
Field issue resolved with no recall, series production protected, OEM trust recovered, zero hardware change, and ASPICE process maturity lifted in the same effort.